Hear from our guests about their stay from 121 verified guest reviews
84%of our guests
recommend this hotel
I’ve stayed at the W from August 19th through September 2nd. I planned on staying there a week but I enjoyed the hotel so much that I decided to extend my stay! The hotel is in the perfect location, close to everything the city has to offer. My room was specious and the bed was very comfortable. The hotel staff was extremely polite and very helpful. The rooftop bar is amazing with the gorgeous view, highly recommend during warm days.
The only two cons that I can point out is that you better bring your own soap and shampoo, I wasn’t fond of their ‘Bliss’ products. The other is when one day the tip for room service was taken without any cleaning being done. When I mentioned it, few minutes later apologetic manager came up with the frightened housekeeper, to go over the incident. It wasn’t a really comfortable nor a necessary conversation. I would have handled it differently, by sending a short apology note and maybe a complementary drink at the bar…
Finally, a special thanks goes to Dima at the downstairs bar. Couldn’t have asked for a better start to my days with a perfectly made macchiato and a delightful conversation. Keep up the good work and I’ll be visiting soon!